Terms & Conditions and Privacy Policy

• Limited-Time Promotional Authority: Any package, tier upgrade, or feature bundle offered at a “Free” rate or discounted promotional rate (including offerings marked as “Limited time”) constitutes a temporary, revocable promotional privilege extended at Festogy’s sole discretion. Enrolling in or claiming any promotional plan does NOT constitute a perpetual or legally binding contract for the selected duration (1, 3, 6, or 12 months).
• Right to Readjust Charges & Terminate Promotions: Festogy reserves the absolute and unconditional right to modify its pricing structure, readjust platform and service charges, introduce recurring subscription fees or per-ticket transaction fees, alter feature inclusions or attendee capacity limits, or terminate any active promotional or free package at any time in the future, regardless of the billing duration or cycle initially claimed by the organizer.
• No Vested Right to Continued Free Service: Claiming a 1, 3, 6, or 12-month package during a free promotional campaign grants no legal entitlement, vested property right, or equitable claim to continue receiving paid-tier features or services free of charge once fees are introduced, adjusted, or reinstated. Upon any pricing or package revision, organizers must either transition to the applicable revised fee schedule, downgrade to the standard Basic tier, or discontinue usage without any right to claim damages, specific performance, restitution, or financial compensation from Festogy.

Festogy operates strictly as a digital technology provider furnishing event landing pages, attendee registration workflows, QR ticketing credentials, check-in validation tools, sales analytics, and optional agreed-upon venue logistics support. Festogy is neither an event producer, co-organizer, employer, nor guarantor of any listed event.

Event Organizers bear sole and exclusive responsibility for all aspects of event planning, safety, statutory licensing, venue permits, crowd control, intellectual property compliance, and attendee communications or disputes.

• 15-Minute Checkout Hold: When proceeding to payment, ticket allocations are temporarily held for fifteen (15) minutes to allow completion of electronic transactions. Payments completed or verified after reservation expiry are placed on hold for administrative reconciliation rather than guaranteed automated admission.
• Ticket Transfers & Registration Deadline: Ticket transfers and recipient registration remain available until this deadline. If registration includes meals, merchandise, seating, verification, or other prepared facilities, choose a deadline that gives your team enough preparation time.
• Promo Codes & Discount Terms: Promotional discount terms configured by organizers become binding upon checkout completion. Organizers cannot retroactively alter or revoke financial terms on previously discounted orders.
• Independent Digital Credentials: Each issued pass represents a unique, cryptographically verifiable admission QR credential. Duplicated, altered, or resold credentials will be refused at admission gates without refund.

Festogy’s platform, software, APIs, and digital ticketing infrastructure are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, statutory, or otherwise. Festogy disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.

• Exclusion of Consequential Damages: Under no circumstances shall Festogy, its founders, directors, employees, or partners be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages (including loss of profits, revenue, goodwill, attendance, data, or business interruption) arising out of or in connection with platform use, gateway or mobile financial service (MFS) downtime, venue network outages, device incompatibilities, or organizer misconduct.
• Aggregate Liability Cap: Festogy’s maximum aggregate liability under all causes of action, contracts, torts, or statutory claims shall never exceed the actual platform service fees paid directly to and retained by Festogy by the claimant in the preceding one (1) month (which shall be BDT 0 for users or organizers on free or promotional tiers).
• Indemnification: All users and event organizers agree to defend, indemnify, and hold harmless Festogy, its affiliates, officers, directors, and agents against any claims, losses, liabilities, damages, legal expenses, attorney fees, or regulatory fines arising from or related to events organized, tickets sold, venue operations, safety incidents, or breach of these terms.

Festogy reserves the sole and exclusive right to modify, amend, restructure, or update these Terms & Conditions and Privacy Policy at any time in the future. Updated terms take effect immediately upon publication on this page. Your continued access to or use of the platform after such updates constitutes complete and irrevocable acceptance of the revised terms.

These Terms & Conditions and Privacy Policy are governed exclusively by the laws of the People’s Republic of Bangladesh. Any dispute, claim, or legal proceeding arising out of or relating to these terms or the use of Festogy shall be subject to the exclusive jurisdiction of the competent courts located in Dhaka, Bangladesh.

Festogy is committed to protecting the privacy and personal information of our users, event attendees, and event organizers. This Privacy Policy describes how your information is collected, used, and protected when you use our website, mobile interface, or digital ticketing infrastructure in Bangladesh.

By accessing or using Festogy, you acknowledge that you have read, understood, and agreed to the collection and use of your data in accordance with this policy and applicable laws of Bangladesh.

We may collect information you provide directly to us when you create an account, register for an event, purchase a pass, or contact support:

• Personal Identification: Full name, phone number, email address, profile picture (optional), and university/organization affiliation where requested by the organizer.
• Transaction Records: Order IDs, ticket quantities, tier selections, promo codes used, and timestamps of purchase.
• Technical & Usage Information: Technical diagnostics, device and browser information, approximate regional network indicators, and interaction telemetry collected to safeguard platform integrity, resolve errors, and improve service responsiveness and checkout reliability.
• Reviews & Feedback: Ratings and written feedback submitted for attended events. Personal contact details (such as phone number and email) are masked when displaying review lists to event organizers to protect attendee privacy.
• Check-in & Attendance Logs: Records of gate entrance scans, kit claims, and workshop checkpoint verifications on event days.
• Organizer Business Data: Organization name, representative contact information, event agendas, and verification documentation.

All electronic payments on Festogy (including bKash, Nagad, Rocket, debit/credit cards, and internet banking) are securely processed through authorized, PCI-DSS certified payment gateways licensed by Bangladesh Bank.

The information collected is strictly utilized for the following purposes:

• Generating digital tickets, unique QR passes, and verifying your admission at event doors.
• Delivering order confirmations, event schedule updates, and emergency notifications via SMS or email.
• Enabling organizers to manage registration rosters, kit distribution, and post-event certificates.
• Monitoring system performance, diagnosing checkout issues, and improving user experience and platform reliability.
• Preventing fraudulent bookings, duplicated passes, or unauthorized ticket scalping.
• Complying with statutory accounting and financial audit obligations in Bangladesh.

Festogy does not sell, rent, or trade your personal information to third-party advertisers. We only share data with:

• Verified Event Organizers: The host of the specific event you registered for receives your attendee details (name, phone, email, ticket tier) to facilitate entry and logistics.
• Licensed Payment Gateways: Transaction parameters required to process and verify authorization of your purchase.
• Technology & Infrastructure Providers: Trusted technical partners and service providers who assist us in hosting, monitoring, securing, and improving platform performance and reliability.
• Law Enforcement & Regulatory Bodies: When legally mandated by judicial orders, government authorities, or Bangladesh law.

We employ industry-standard technical and operational measures, including encrypted transmission (HTTPS/TLS), role-based database permissions, and routine vulnerability audits to safeguard your information against unauthorized access, loss, or misuse.

Personal information is retained as long as your account remains active or as needed to provide services, resolve disputes, and maintain statutory audit records.

You have the right to access, rectify, or request deletion of your account profile at any time. For questions regarding this Privacy Policy or your data, contact our Data Protection Officer at info@festogy.com.