Privacy Policy

Festogy is committed to protecting the privacy, confidentiality, and personal information of all users, event attendees, and event organizers. This Privacy Policy sets out how Festogy collects, uses, stores, and protects your personal information when you access our website, utilize our digital ticketing platform, or purchase passes in Bangladesh.

By creating an account, browsing events, or registering and purchasing passes through Festogy, you acknowledge and agree to the practices described in this policy in accordance with applicable laws and regulations of Bangladesh.

We collect information necessary to provide ticketing services, verify identity, prevent fraud, and fulfill transactions:

• Personal Account Information: Full name, verified mobile phone number, email address, profile picture (optional), and institution or organization affiliation where requested by event registration forms.
• Transaction & Order Details: Booking references, ticket quantities, tier selections, timestamps of purchase, payment reference IDs, and promotional discount codes used.
• Digital Pass & Check-in Data: Verification timestamps, QR code validation logs at event entrance gates, kit claim checkpoints, and session access records.
• Organizer Information: Organization name, business registration details, trade license records, bank/MFS payout accounts, and authorized representative contact information.
• Technical, Device & Usage Data: Technical diagnostics, device and browser information, approximate regional network indicators, and interaction telemetry collected to protect platform security, diagnose issues, and improve overall performance and checkout reliability.
• Reviews & Feedback: Ratings and written feedback submitted following event completion. Personal contact details (such as email and phone number) are masked when displaying review records to event organizers to protect attendee privacy.

All electronic transactions on Festogy (including bKash, Nagad, Rocket, Upay, Visa, Mastercard, American Express, and internet banking) are routed through licensed, PCI-DSS Level 1 certified payment gateways authorized by Bangladesh Bank.

We use the data collected strictly for legitimate business operations:

• Generating verifiable digital QR tickets, passes, and PDF invoices.
• Delivering instant booking confirmations, gate passes, event updates, and schedule changes via SMS and email.
• Enabling authorized event organizers to verify attendee credentials at venue gates and manage registration check-ins.
• Analyzing general usage patterns, resolving technical friction, and improving platform performance and user experience.
• Preventing unauthorized duplicate entries, scalping, payment fraud, and account abuse.
• Fulfilling statutory accounting, tax, and regulatory compliance obligations under the laws of Bangladesh.

Festogy does not sell, rent, or trade your personal information to third-party data brokers or marketing networks. We only disclose information to:

• Authorized Event Hosts: The specific organizer whose event you registered for receives attendee roster details (name, phone, ticket tier, custom form responses) to facilitate event logistics and door entry.
• Licensed Payment Gateways: Necessary transaction identifiers to process and confirm order payments or process refunds.
• Technology & Operations Providers: Trusted service providers and analytics partners who assist us in operating, securing, monitoring, and improving platform infrastructure and service reliability.
• Legal & Regulatory Authorities: When required by valid court orders, law enforcement requests, or statutory obligations in Bangladesh.

Your data is stored in secured databases protected with industry-standard encryption (TLS/HTTPS in transit and AES-256 at rest), network firewalls, and role-based access controls.

We retain personal data as long as your Festogy account remains active or as needed to provide ticketing records, resolve disputes, and maintain statutory financial transaction history.

You have the right to inspect, update, or request the correction of your account data directly via your Festogy profile. If you have any inquiries, data requests, or concerns regarding your privacy:

• Email: info@festogy.com
• Phone / WhatsApp: +880 1355-470338
• Physical Office Address: 4/27, West Bhashantek, Dhaka Cantonment, Dhaka - 1206
• Trade License: TRAD/DNCC/0202440/2026